The rules of the game.
In black and white.

01Subject matter

These terms of use ("Terms") govern access to and use of the site mykonci.com ("the Site") and the MyKonci virtual concierge service (WhatsApp/SMS chatbot and voice agent) intended for short-term rental owners ("the Service").

The Site and the Service are published by Dubai company, registered office at Dubai address, UAE ("MyKonci" or "we").

Any use of the Site or the Service implies full acceptance of these Terms. If you do not accept these terms, please do not use the Site or the Service.

02Access to the site and minimum age

The Site is freely accessible to any user with internet access. MyKonci reserves the right to suspend or interrupt access to the Site, in whole or in part, for maintenance, update or any other technical reason, without notice or compensation.

Minimum age: the Service is reserved for adults (18 years or older). Any account creation by a minor is prohibited and will lead to immediate deletion of the account concerned. Minor guests accompanying an adult in an apartment managed via MyKonci are handled under the responsibility of the legal guardian and the professional or individual customer; MyKonci does not knowingly collect data from children outside this strict context.

03Account creation

Access to certain features of the Service requires creating a user account. When signing up, you commit to:

• Provide accurate, complete and up-to-date information.
• Keep your login credentials (email and password) confidential.
• Not create multiple accounts for the same individual or legal entity.
• Inform us immediately of any unauthorised use of your account.

You are solely responsible for any activity carried out via your account. MyKonci reserves the right to suspend or delete any account in case of breach of these Terms.

04Use of the service

Use of the MyKonci virtual concierge service (WhatsApp/SMS chatbot and voice agent) is subject to a subscription. The subscription conditions are detailed in the terms of sale.

05User obligations

By using the Site and the Service, you commit to:

• Comply with applicable laws and regulations, in particular legislation applicable to short-term rental.
• Use the Service in line with its purpose, i.e. short-term rental management.
• Not attempt to circumvent, disable or alter the security measures of the Site or the Service.
• Not use the Service in a way that infringes third-party rights.
• Not intentionally overload the technical infrastructure of the Service.

06Prohibited uses

It is strictly prohibited to use the Site or the Service to:

• Distribute illegal, defamatory, insulting, discriminatory content or content breaching public order.
• Send unsolicited messages (spam) via the chatbot or voice agent.
• Collect personal data of other users without their consent.
• Use bots, scrapers or any other unauthorised automated means to access the Site.
• Attempt to access unauthorised areas of the Site, the Service or the technical infrastructure.
• Impersonate a third party or create an account with false information.
• Resell, sublicence or redistribute access to the Service without prior written authorisation.

Any breach of these prohibitions may lead to immediate suspension of the account, without prejudice to any legal action.

07Intellectual property

All elements of the Site and the Service (text, images, logos, software, interfaces, algorithms, databases) are protected by intellectual property law and remain the exclusive property of MyKonci. Any reproduction, representation, modification or adaptation, in whole or in part, without prior written authorisation, is strictly prohibited.

08Personal data

The processing of personal data is described in our privacy policy. By using the Site and the Service, you acknowledge having read this policy.

09Liability and AI nature of the Service

MyKonci strives to provide a reliable and available service. However, MyKonci cannot be held liable for:

• Interruptions, errors or data loss caused by circumstances beyond its control (force majeure, network outage, etc.).
• The use made by the user of the Service or of the replies generated by the chatbot and the voice agent.
• Indirect damages, including loss of revenue, data or commercial opportunities.

AI nature and human oversight. The Service relies on artificial intelligence models that are probabilistic in nature. The user acknowledges that generated replies may contain inaccuracies and that it is their responsibility to oversee their use, to keep the information provided to MyKonci up to date, and to configure alert and escalation mechanisms suited to their activity. Detailed AI liability clauses are set out in the terms of sale.

10Right of withdrawal

In line with articles L. 221-18 and following of the French Consumer Code, if you are a consumer residing in the European Union, you have a period of 14 calendar days from subscription to the Service to exercise your right of withdrawal, without having to give reasons or pay penalties.

To exercise this right, send a clear statement of your withdrawal decision by email to contact@mykonci.com. In case of withdrawal, MyKonci will refund all amounts paid within 14 days of receipt of your request.

If you asked the Service to start before the end of the withdrawal period, you will have to pay an amount proportionate to what was provided up to the moment you exercised your right.

This right does not apply to professionals (article L.221-3 of the French Consumer Code), i.e. to individuals or legal entities acting within the scope of their commercial, industrial, craft, liberal or agricultural activity, in particular for subscriptions to professional plans (Starter, Pro, Business, Enterprise).

11Changes to the Terms

MyKonci may change these Terms to reflect legal, regulatory, technical or commercial changes. Changes are notified to users by email and/or a message on the Site at least 30 days before they take effect.

In case of substantial disagreement with the new Terms, the user can cancel their subscription without penalty before the effective date, by email at contact@mykonci.com. Continued use of the Site or the Service beyond the effective date constitutes acceptance of the new Terms. Changes required by a legal or regulatory obligation apply immediately.

12Governing law and jurisdiction

The company publishing the Site is incorporated under the law of the United Arab Emirates (UAE). However, since the Service is offered to users residing in the European Union and in France, these Terms are also subject to the mandatory provisions of French law in matters of consumer protection, in particular the Consumer Code.

In case of dispute, the parties will endeavour to find an amicable solution through prior discussion for a minimum of 30 days. Failing an agreement, and subject to applicable mandatory provisions:

• For consumer customers residing in the European Union: competent jurisdictions are those of the consumer's place of residence or those of their choice in line with Regulation (EU) 1215/2012 (Brussels I bis).
• For professional customers: any dispute will be submitted to the exclusive jurisdiction of the Commercial Court of Paris (France), unless a different jurisdiction clause is agreed between the parties in a specific contract.

13Online dispute resolution

In line with European Regulation No 524/2013, if you are a consumer residing in the European Union, you can use the online dispute resolution (ODR) platform set up by the European Commission, accessible at: https://ec.europa.eu/consumers/odr.

Our email address for dispute resolution is: contact@mykonci.com.

14Contact

For any question regarding these Terms, contact us at contact@mykonci.com.